Potsha Harris

Guides executives on enhancing process quality and efficiency, analyzing end-to-end processes and devising strategies for effective mapping and documentation.

Leverages operational excellence methods to advance plan affordability, increase capacity, and elevate quality. Analyzes and redesigns processes using qualitative and quantitative approaches, and trains stakeholders on Lean Six Sigma and compliance.

Led process analysis and transformation for Lead-to-Opportunity, Quote-to-Cash, and Renewal initiatives. Collaborated with stakeholders to document as-is processes, identify pain points, and define future-state processes with KPIs.

Directed business process design and quality evaluation, documenting processes and interdependencies. Worked with stakeholders to enhance process designs and develop scalable change management strategies.

Partnered with executives and cross-group teams to analyze business processes and recommend improvements for a global IT solutions provider. Devised structured methods for future state process definition and conducted cross-functional workshops.

Collaborated with business leaders and service delivery staff to identify process inefficiencies. Developed process documentation including workflows, RACI matrices, and training materials for Cisco High Value Services.

Created documentation and training for IT teams, leading cost-saving lean initiatives. Conducted business process reviews for Information Assurance and other SMEs, applying Six Sigma DMAIC in systems re-engineering.

Streamlined processes by creating system-based process models. Managed level of effort and work schedules, collaborating with cybersecurity and training SMEs for risk mitigation and critical path determination.

Advised the CTO and executive team on policies and processes, ensuring compliance with FISMA. Developed staff training aligned with government and industry standards for system accreditation.

Led training initiatives and managed the initial roll-out for Accounts Payable, integrating continuous process improvements using Lean Six Sigma methodology. Coordinated 13 work streams across three companies.

Assisted the General Manager and Senior Directors in business management, boosting employee performance and capturing KPIs for improvement and ROI.

Managed relationships with retail partners, business group leaders, vendors, agencies, and customers during retail program planning to ensure timely execution.

Built partnerships to align communication strategies and events across teams. Provided communication support for senior leaders in a global organization of over 1,300 members across 12 countries.

Engaged with global competitors, organizers, and corporate sponsors, overseeing workflow processes and communication. Managed a $3.5 million global project spanning multiple regions.

Organized a global community launch event addressing at-risk milestones and issues across EMEA, India, and the US. Managed an $800k project budget and led community activities for 3,500 global IT group employees.

Master of Business Administration in Global Management from the University of Phoenix.

Bachelor of Science in Health Information Management from Tennessee State University.

Completed Cisco Security Green Belt training.

Lean Six Sigma Black Belt certification obtained in January 2016.

Six Sigma Green Belt certification obtained in March 2014.

ITIL 4 Foundation Training completed in July 2025.

Leading Healthcare Quality and Safety certification obtained in January 2025.

Quality Improvement Management certification obtained in March 2025.

Regulatory Compliance Specialization certification obtained in August 2025.

AI for Healthcare certification obtained in July 2026.