Poponea Antoniu
@poponeaantoniu
I lead technical support teams and resolve complex customer cases using CRM and project tools.
GermanyWhat I'm looking for
At Healy World GmbH, I lead and support the technical support team, resolve complex customer cases, and help improve service quality and efficiency using Zoho One, Jira, and Confluence.
I've also managed building maintenance, retail customer service, event photography and video services, and restaurant operations. I bring multilingual communication, team training, process improvement, and technical skills across CRM, project-management, multimedia, and web tools.
Experience
Work history, roles, and key accomplishments
Technical Support Deputy Team Lead
Healy World GmbH
Oct 2022 - Present (4 years)
Leading and supporting the technical support team, ensuring service quality and efficiency. Resolving complex customer technical cases using Zoho One, Jira, and Confluence, and training new staff to improve onboarding and internal processes.
German Language and Career Orientation Course
Bildungswerk der Hessischen Wirtschaft e. V.
Jan 2022 - Oct 2022 (9 months)
Completed a German language and career orientation course.
Building and Garden Maintenance
Haus und Gartenservice Manfred Remsing
Mar 2020 - Jan 2022 (1 year 10 months)
Managed building maintenance, repairs, and gardening services for residential properties.
Sales Assistant
LIDL Romania
Jan 2019 - Feb 2020 (1 year 1 month)
Provided high-quality customer service and ensured efficient store operations.
Event Photographer
Bogdan SRL
Feb 2016 - Dec 2018 (2 years 10 months)
Provided professional photography and video services for events and companies.
Restaurant Manager
Restaurant
Jan 2014 - Dec 2015 (1 year 11 months)
Managed daily operations, staff, and customer relations in a partially owned restaurant.
Education
Degrees, certifications, and relevant coursework
Secondary School, Romania
Technician & Electronics Specialist, Electronics
2010 - 2011
Completed secondary education with a focus on electronics, earning a Technician & Electronics Specialist qualification.
High School, Romania
Electromechanics Degree, Electromechanics
2006 - 2010
Completed high school education with a degree in Electromechanics.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
Skills
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