At Dreamz Educational Services, I manage end-to-end operations and stakeholder coordination across 50–100+ active cases per cycle.
I support hiring through candidate screening, assessment conversations, interview coordination, profile evaluation, onboarding support, and recommendations to leadership. I also manage high-volume client interactions and resolve issues to improve customer experience.
I drive lead-to-enrolment pipeline management and structured follow-ups, contributing to an approximately 35% increase in lead conversion. I maintain CRM data for 300+ records per intake and produce weekly and monthly MIS reports on applications, conversions, and revenue trends.
Previously, I supported unsecured debt management for Lloyds Banking Group through Concentrix, with 640+ hours of customer handling. My earlier work at Dreamz included operational planning, candidate coordination, research, documentation, and application workflow coordination.
