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Poonam User

@poonamuser6

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Account Director at Ampcus, Inc. who automated workflows and cut manual administrative work by 50%.

United States

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At Ampcus, Inc., I manage strategic enterprise accounts and develop account plans that helped grow the client portfolio by 30%. I also partnered with cross-functional teams on RFP responses, SOWs, and solution presentations, improving the proposal win rate by 25%.

I led process automation initiatives using Appian and UiPath that reduced manual administrative work by 50%. I also standardized Microsoft Dynamics CRM processes, improving data accuracy and sales pipeline visibility by 40%.

At Yusen Logistics, I analyzed warehouse operations and supply chain performance using Excel, Alteryx, and SAP. My work supported a 65% reduction in warehouse operating costs, and I developed dashboards and KPI reports for operational decisions.

Earlier, I held roles in banking, merchandise planning, and data analysis, including Branch Manager at ICICI Bank Ltd. I hold an MBA in Business Analytics and certifications in Scrum product ownership and business analysis.

Experience

Work history, roles, and key accomplishments

Current

Account Director

Current

Ampcus, Inc.

Jul 2017 - Present (9 years 3 months)

Managed a portfolio of 20+ strategic enterprise accounts, increasing client portfolio by 30% and improving proposal win rate by 25%. Led process automation initiatives using Appian and UiPath, reducing manual activities by 50%.

Account Management Strategic Planning Process Automation Workforce Planning Forecasting Stakeholder Management Mentorship Microsoft Dynamics CRM Appian UI Path RFP SOW KPI Reporting Executive Dashboards

Operations Support Analyst

Yusen Logistics

Jan 2017 - Jun 2017 (5 months)

Analyzed warehouse operations and supply chain performance using Advanced Excel, Alteryx, and SAP, identifying bottlenecks that reduced operating expenses by 35%. Developed executive dashboards and KPI reports to support $25M+ in capital investments.

Excel Pivot Tables V Lookups Alteryx SAP Data Mining Trend Analysis Forecasting KPI Reporting Dashboarding Vendor Analysis RFP Contract Negotiation Supply Chain Analysis

Merchandise Planning & Finance Intern

Quiksilver

Sep 2016 - Dec 2016 (3 months)

Analyzed merchandise sales, inventory turnover, and financial performance using Advanced Excel, SAP, and SQL-based reporting, improving inventory planning accuracy by 18%. Automated weekly sales and inventory reporting, reducing manual effort by 40%.

Excel SAP SQL Sales Forecasting Financial Reporting Inventory Analysis Pivot Tables V Lookups Dashboarding KPI Monitoring

Data Analyst Intern

Pure Barre

Jun 2016 - Aug 2016 (2 months)

Analyzed customer membership, sales, and operational data using Advanced Excel, SQL, and SPSS, improving customer retention by 15%. Developed interactive dashboards and KPI reports to track membership growth and revenue performance.

Excel SQL SPSS Data Analysis Data Cleaning Statistical Analysis Dashboarding KPI Reporting Customer Retention Marketing Analytics

Branch Manager

ICICI Bank Ltd.

Apr 2009 - Mar 2014 (4 years 11 months)

Managed end-to-end branch operations across 3 locations, leading 20+ team members and achieving 98% audit compliance. Increased branch profitability by 32% and grew the General Ledger from ₹35 Crore to ₹100 Crore within four years.