Pooja Sanil
@poojasanil
Energetic business operations manager with a focus on efficiency.
What I'm looking for
I am an energetic and results-driven managerial professional with proven experience in multi-branch coordination, team leadership, and operational streamlining. My expertise lies in transforming day-to-day operations into efficient, high-performing systems. I am skilled in building team accountability, enhancing productivity, and fostering a culture of excellence.
In my recent role as a Business Operations Manager at Womans Innovations, I oversaw daily operations across multiple branches, implementing SOPs that improved workflow and service consistency. I successfully increased monthly sales by 20% through strategic promotions and service bundling, while also managing hiring, onboarding, and performance for over 30 employees, creating a more engaged and accountable team.
My commitment to client satisfaction led to a significant improvement in our Google rating from 3.2 to 4.4 through effective feedback systems and regular staff training. I standardized operational processes across branches, enhancing communication and efficiency, which resulted in an overall increase in branch performance. I thrive on bringing structure, energy, and continuous improvement to organizational operations.
Experience
Work history, roles, and key accomplishments
Business Operations Manager
Womans Innovations
Jan 2023 - Jan 2025 (2 years)
Oversaw daily operations across multiple branches, implementing SOPs that improved workflow and service consistency. Increased monthly sales by 20% through strategic promotions and service bundling. Managed hiring and performance for 30+ employees, boosting client satisfaction and improving Google rating from 3.2 to 4.4.
Duty Manager
Decathlon UK
Jan 2020 - Jan 2023 (3 years)
Executed daily opening and closing procedures, coordinated inventory audits, and enforced loss prevention protocols, resulting in a 30% drop in inventory losses. Led a team of sales associates, providing coaching and support to enhance performance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Womans Innovations
Business Operations
2023 - 2025
Currently serving as Business Operations Manager, overseeing daily operations and implementing SOPs to enhance workflow and service quality.
University of West London
Bachelor of Arts, Airline and Airport Management
2020 - 2023
Studied BA(Hons) Airline and Airport Management, focusing on operational efficiency and service consistency in the airline industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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