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POOJA RAWAT

@poojarawat4

Patient Relationship Manager at Sarvodaya Hospital and Research Centre coordinating admissions, surgical schedules, and patient care flows.

India

Message

At Sarvodaya Hospital and Research Centre, I coordinate indoor admissions, corporate panel and TPA documentation, and patient bed tracking. I also manage OPD flow and surgical schedules, and prepare pre-admission cost estimates.

At Metro Hospital, I handled registrations and admission approvals, supported consultants during inpatient rounds, and supervised outpatient wing operations. Earlier, I managed floor operations at Asian Hospital and institutional relationships at Hmara Bachpan Foundation.

Experience

Work history, roles, and key accomplishments

Current

Patient Relationship Manager cum Coordinator

Current

Sarvodaya Hospital and Research Centre

Dec 2024 - Present (1 year 9 months)

Coordinates indoor admission pathways, manages corporate panel/TPA documentation, and processes RPA approvals. Oversees OPD flow, financial estimations, surgical orchestration, and discharge alignment to optimize TAT.

CRM Hospital Administration OPD and IPD Management TPA Clearance Robotic Process Automation Billing Patient Relations EMR

Patient Relationship Manager cum Coordinator

Metro Hospital

Mar 2024 - Dec 2024 (9 months)

Handled patient data registrations, admission approvals, and case packaging. Supervised outpatient wing operations and resolved patient inquiries to prevent administrative bottlenecks.

Patient Relations Admissions Process OPD Management TAT Optimization Communication Skills

Floor Manager cum Coordinator

Asian Hospital

Aug 2023 - Mar 2024 (7 months)

Directed floor operations and front desk management for high-frequency clinical environments. Supervised multi-line communication desks and optimized patient flow to minimize delays.

Floor Management Front Desk Operations Communication Skills Patient Flow Supervision

Relationship Manager

Hmara Bachpan Foundation

May 2021 - Aug 2023 (2 years 3 months)

Managed key institutional stakeholder relationships and community outreach. Directed public relations and data management, mediating operational gridlocks and synchronizing team schedules.

Stakeholder Management Public Relations Data Management Communication Skills Team Coordination

Executive – Sales Department

Cyber Night Pvt Limited

Oct 2020 - May 2021 (7 months)

Managed B2C and B2B communication pipelines, identifying prospects and pitching solutions. Maintained customer logs to track interactions and boost conversion rates.

Sales B2B B2C Customer Relationship Management Communication Skills