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Pooja Dutta

@poojadutta1

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Risk and Governance Framework Manager at HSBC, strengthening non-financial risk governance and control effectiveness.

United Kingdom

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At HSBC, I assist in managing the Non-Financial Risk Framework, triage event feeds, and identify process and control enhancements. I also collate risk submissions for governance forums and monitor key risk metrics.

At BNY, I managed operational risk and legal entity governance work, including RCSA reviews, control monitoring, and regulatory reporting. I also developed interactive Power BI and SQL dashboards for senior management, and proposed a Transfer Letter Acceptance & Chaser Tool that reduced letter turnaround time from 30 minutes to 5 minutes.

Experience

Work history, roles, and key accomplishments

Current

Risk and Governance Framework Manager

Current

HSBC

Sep 2025 - Present (1 year 1 month)

Manages the Non-Financial Risk Framework, triages risk events, and drives governance over policies. Collaborates across lines of defense to provide risk and control advice.

Operational Risk Management Risk Assessment Control Enhancement Governance Stakeholder Management Reporting Monitoring

Vice President, Operational Risk Manager

BNY

Feb 2023 - May 2025 (2 years 3 months)

Managed projects to implement risk management frameworks and legal entity governance for Asset Servicing. Facilitated RCSA processes, monitored KRIs, and prepared regulatory reports.

Operational Risk Management RCSA Entity Governance Regulatory Reporting KRI Monitoring Control Testing Stakeholder Management Risk Assessment

Manager, Client Processing

BNY

Sep 2021 - Feb 2023 (1 year 5 months)

Led the Transfer Agency Settlement and Reconciliation team, ensuring accurate settlement and reconciliation. Managed team development and produced performance reports.

Settlements Reconciliations Team Management Risk Events Reporting Client Onboarding Euroclear

Vice President, Account Management

BNY

Feb 2018 - Sep 2021 (3 years 7 months)

Led analytics team, delivered reporting solutions and dashboards using Power BI and SQL. Served as business advisor to clients and senior management.

Power BI SQL Data Analysis Dashboard Development Project Management Stakeholder Management Data Architecture

Test Manager

BNY

Nov 2015 - Mar 2017 (1 year 4 months)

Managed a team of 25 test leads and analysts, overseeing test planning, execution, and defect management. Liaised with development partners to ensure test criteria were met.

Test Management Test Planning Defect Management Team Leadership Estimation Resource Allocation Bravura Tap

Assistant Manager, Operations

BNY

Nov 2011 - Nov 2015 (4 years)

Led a team of 56, managed daily operations, and ensured SLA compliance. Developed a tool to automate letter drafting, improving efficiency from 30 to 5 minutes per letter.

Operations Management Team Leadership Process Optimization ASP.NET SLA Management Quality Checks Stakeholder Management