PBPooja Bagade
@poojabagade
Skilled Network Engineer with expertise in network troubleshooting.
IndiaWhat I'm looking for
I am a skilled Network Engineer with a robust background at TATA Communications Ltd. My experience in the Network Operation Centre (NOC) has equipped me with the ability to troubleshoot network issues effectively and restore services promptly. I excel in enhancing network efficiency and customer satisfaction through proactive issue resolution and effective communication.
Throughout my career, I have demonstrated exceptional problem-solving abilities, ensuring high levels of operational excellence. My responsibilities include managing escalations, coordinating service restoration efforts, and providing timely updates to clients during major incidents. I am proficient in various network monitoring tools and have a solid understanding of networking basics, which allows me to address complex issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
TATA Communications Ltd.
Mar 2023 - Present (2 years 2 months)
As a Customer Service Executive at TATA Communications Ltd., I work in the Network Operation Centre (NOC), responding to network issues and troubleshooting outages. I ensure timely updates to clients during major incidents and coordinate service restoration efforts with the FNOC Team. My role involves monitoring alarms and managing ticket statuses using various telecom inventory software.
Junior Customer Service Executive
TATA Communications Ltd.
Oct 2021 - Jan 2023 (1 year 3 months)
In my role as a Junior Customer Service Executive at TATA Communications Ltd., I assisted in the Network Operation Centre (NOC) by responding to routine alarms and network issues. I was responsible for escalating non-routine tickets and ensuring proper visibility for critical issues until resolution.
Education
Degrees, certifications, and relevant coursework
WTWalchand Institute of Technology
Bachelor of Engineering, Engineering
2012 - 2016
Completed a Bachelor of Engineering (B.E) with a focus on engineering principles and practices, gaining a solid foundation in technical skills and knowledge applicable to the field of engineering.
Vidya Vikas Pratishthan Polytechnic
Diploma, Engineering
2011 - 2013
Pursued a Diploma in Engineering, acquiring practical skills and theoretical knowledge essential for a career in engineering and technology.
Bharati Vidyapeeth
Secondary School Certificate, General Education
2008 - 2010
Completed Secondary School Certificate (SSC), laying the groundwork for further education and skill development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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