At Tata Communications Transformation Services Ltd., I supported network planning and technical operations across fibre and copper infrastructure, completing 200+ network order updates.
I handled incidents, requests, changes, and escalations in service delivery operations, including Priority 1 and Priority 2 incidents. I also participated in CAB meetings and prepared technical and process documentation.
For connectivity requests, I carried out feasibility assessments for NGA / FFE connectivity and coordinated with planning engineers on field surveys. I used tools including GE Smallworld GIS, APS Live, JAPS, SAP, and Salesforce, and I'm actively learning Workday technologies, Workday Studio, and Workday Integrations.
