Open to opportunities

Tanish 124

@tanish124

Message

IT Network Administrator with strong troubleshooting and Meraki expertise.

India

Message

What I'm looking for

I seek hands-on network support roles that value clear customer communication, SLA-driven outage resolution, and opportunities to expand Cisco/Meraki expertise.

I am an IT Network Administrator with 2.5 years of hands-on experience resolving internet connectivity issues for residential and enterprise customers. I specialize in modem/router (CPE) configuration, Meraki dashboard administration, and QA testing for network devices.

I manage ServiceNow ticket workflows, escalate to Tier-2/NOC teams, and coordinate onsite visits while maintaining SLA-focused outage resolution. My work emphasizes clear customer communication, thorough documentation of troubleshooting steps, and validation of complete resolutions.

With a foundational Bachelor of Commerce and a CCNA certification, I bring a solid understanding of LAN/WAN fundamentals, routing concepts, VPN/DHCP/NAT basics, and network monitoring to support reliable network operations and continuous improvement.

Experience

Work history, roles, and key accomplishments

IT Network Administrator

TELUS Digital

Managed residential and enterprise network troubleshooting, reducing resolution time through diagnostics and escalation workflows; performed CPE configuration and QA testing for modem devices. Created and managed ServiceNow tickets, coordinated onsite visits, and supported SLA-based outage handling.