Open to opportunities

Pontso Laka

@pontsolaka

Message

Driven sales consultant with a proven track record in customer service.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales skills while fostering strong customer relationships and contributing to team success.

I am a dedicated sales consultant with two years of experience in strategic sales, consistently exceeding customer service targets. My expertise lies in building strong client relationships and ensuring customer retention. I thrive in dynamic environments and am always eager to embrace new opportunities.

At Muz Creation t/a Omni Africa, I have honed my skills in identifying potential customers, understanding their needs, and effectively quoting and processing sales orders using CRM systems. My commitment to achieving monthly and quarterly sales targets has been a significant part of my success.

In addition to my sales experience, I have pursued various educational opportunities, including certifications in Microsoft applications and Sage Intacc systems. I am passionate about continuous learning and development, which I believe is essential in today’s fast-paced business landscape.

Experience

Work history, roles, and key accomplishments

Current

Sales Consultant

Current

Muz Creation t/a Omni Africa

Jan 2023 - Present (2 years 6 months)

Responsible for identifying potential customers and understanding their needs, quoting, and processing sales orders using a CRM system. Achieved monthly and quarterly sales targets, and handled tender documentation.

CRM Systems Cold Calling Sales Customer Service

Education

Degrees, certifications, and relevant coursework

Pretoria Institution Of Learning

Matric, General Studies

Completed secondary education, focusing on foundational subjects to prepare for higher learning and professional development. Gained essential academic skills and knowledge during this period.

Sage University

Certificate, Sage Intacc Consulting

Pursued a Sage Intacc Consultant Certificate, gaining expertise in Sage Intacc and payroll systems. Developed skills in financial software and business management tools.

Alison

Certificate, Sales and Customer Communications

Completed a Sales And Customer Communications Certificate, enhancing skills in effective communication and customer relations. Focused on strategies for successful sales interactions and client engagement.

Youth@work

Certificate, Artificial Intelligence

Acquired a Microsoft AI Certificate, exploring Microsoft Copilot, generative AI, and basic AI concepts. Developed foundational knowledge in artificial intelligence and its applications.