Pongsakorn Vanichkorn

PV

Looking for a job

Pongsakorn Vanichkorn

@pongsakornvanichkorn

Social Media Admin / Customer Service at THE SECRET FARM, managing brand conversations and resolving customer issues across social channels.

At THE SECRET FARM, I manage customer inquiries and community interactions across multiple brand social channels. I help customers with products, promotions, purchasing, and campaign participation while adapting my communication to each brand’s voice.

I handle complaints and sensitive service issues, and coordinate with clients, partners, KOLs, and internal teams to keep campaign execution and customer communication aligned. I also prepare campaign materials, reports, and client presentations.

Experience

Work history, roles, and key accomplishments

TF

Current

Social Media Admin / Customer Service

Current

The Secret Farm

Jan 2024 - Present (2 years 9 months)

Manage customer inquiries and community interactions across multiple brand social channels. Handle complaints and coordinate with clients, partners, KOLs, and internal teams to ensure aligned campaign execution.

Customer Relationship Management Customer Needs Assessment Complaint Handling Product Promotion Communication Skills Social Media Management Client Coordination Campaign Management

Education

Degrees, certifications, and relevant coursework

CU

Chulalongkorn University

Bachelor's Degree, Communication Arts

Activities and societies: Member of KNT (Student Committee)

Completed a degree in Communication Arts (International Program) in April 2022.

SS

Saint Patrick High School

High School Diploma, General Studies

Activities and societies: National Honor Society • First Honor Student • President, International Student Association

Completed high school in January 2016.

Tech stack

Software and tools used professionally

Google Analytics

Facebook Analytics

ChatGPT

Availability

Looking for a job

Location

Thailand

Authorized to work in

Salary expectations

80k+ THB

Job categories

Social Media Administrator Customer Service Community Manager

Skills

Social Media Administration Customer Service Community Management Customer Relationship Management Inquiry Management Complaint Handling Product Promotion Campaign Coordination Campaign Materials Reporting Client Presentations

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