Polly User

Led the fraud operations team, ensuring compliance and enhancing performance through training and recruitment. Developed fraud prevention strategies and monitored key performance metrics to provide insights to senior management. Strengthened interdepartmental collaboration and improved customer satisfaction by streamlining communication.

Monitored chargeback ratios and coached agents on fraud prevention techniques. Evaluated customer data to identify fraudulent activities and improved fraud detection systems. Produced detailed reports on fraud investigations and analyzed data to find patterns of fraud.

Ran risk reports to detect bonus and affiliate abuse, trained teams on fraud handling, and collaborated with stakeholders to improve processes. Investigated fraud cases and maintained internal procedures to mitigate risks.

Managed customer accounts and investigated suspicious transactions. Conducted risk assessments and supported complex investigations to mitigate business risk. Liaised with payment providers to resolve issues and maintained records of suspicious activities.

Managed withdrawals and verified KYC documentation. Resolved payment-related issues and identified fraudulent activities. Communicated with payment service providers to ensure smooth transaction resolutions.

Processed various types of withdrawals and deposits while ensuring compliance with fraud policies. Handled customer queries and collaborated with support teams to resolve issues efficiently.

Delivered exceptional customer service and managed inquiries in compliance with regulations. Handled complaints and processed account closures while ensuring player satisfaction.