Nace Arcon

I am an operations-focused growth professional with hands-on experience improving pricing, onboarding, and team performance at a leading escape-room company. I restructured a niche pricing model that drove two bookings in the first week and materially increased profit margins for both affordable and premium packages.

I manage frontline teams and operations: I supervised 23 game masters with 24/7 support, onboarded four new staff increasing booking acceptance from 74% to 92%, and helped retain talent with turnover below the EU average. I also served as the first point of contact for players, maintaining a 98% satisfaction rate through training and troubleshooting in high-pressure scenarios.

I bring a blend of technical and marketing skills — CRM, analytics, ads, SEO, automation tools and basic web/dev knowledge — and I seek roles where I can apply process improvement, sales-driven marketing, and cross-functional leadership. I value fast-paced teams, direct mentorship, measurable impact, and performance-linked rewards.