PK MPONO

Negotiated and executed corporate strategic partnership initiatives that drove business growth, delivering over 30% year-on-year revenue growth and improving partnership ROI and renewals.

Led Customer Relationship Managers and business strategy execution across the GCC and Brunei, doubling program delivery and revenue while achieving 60% customer retention and 90%+ satisfaction.

Managed corporate program portfolios and led program teams to deliver blended learning and e-learning solutions, enabling upsell and long-term client relationships across multiple industries.

Served as lead liaison on a national project, coordinating between delegates, project management and stakeholders to ensure program delivery and stakeholder communication.

Completed ledger, asset register and accounts payable processes while managing interns and contributing to campus wellness initiatives and communications.

Delivered PR events, focus groups and bid presentations while developing pricing systems and managing client communications for corporate gifting and events.

Planned and delivered English and Accounting lessons for three classes and supervised school excursions to support student learning and engagement.

Completed a Bachelor of Commerce in Accounting providing foundational knowledge in accounting principles and financial management.

Completed a Master of Science in Service Leadership & Innovation focused on leadership, service design and innovation practices.