Open to opportunities

Piya Malke

@piyamalke

Message

I’m an ambitious MBA student who delivers operations and strategic change through process improvement.

Australia

Message

What I'm looking for

I’m seeking a business-operations role where I can streamline processes, support teams, and drive measurable results. I want to apply my MBA focus on global supply chain and strategic change management in a collaborative, excellence-driven environment.

I’m an ambitious and adaptable MBA student with expertise in business administration, operations, and strategic change management. I’m known for turning challenges into opportunities with critical thinking, strong organisation, and a results-driven mindset.

In my roles, I’ve delivered measurable outcomes—from securing an additional $2000 profit as a Digital Marketer to improving customer experience by processing 100+ transactions per shift with 99% cash-handling accuracy. I also contributed to a 15% increase in positive customer feedback through prompt, friendly support.

I’ve strengthened operational performance as an Administrative Assistant by coordinating daily tasks and leading to a 20% reduction in operational delays. I managed customer service inquiries to raise customer satisfaction by 15% and helped organise company events, increasing employee engagement by 30%.

Through Project Management Associate and HR internship experience, I’ve improved team productivity and onboarding efficiency—boosting onboarding outcomes by 25%, digitising personnel records and automating routine HR processes to reduce errors by 40%, and increasing task completion rates by 30%. I bring the same proactive, collaborative energy to every project—aiming for excellence, streamlined processes, and impactful, innovative solutions.

Experience

Work history, roles, and key accomplishments

Retail Sales Assistant

IGA Xpress

Jan 2025 - Nov 2025 (10 months)

Processed 100+ transactions per shift with 99% cash-handling accuracy while supporting 40–60 customers. Delivered prompt service that contributed to a 15% increase in positive customer feedback.

Cash Handling Customer Support Customer Service Retail Operations Accuracy Communication

Administrative Assistant

Am Solution

Feb 2024 - Nov 2024 (9 months)

Coordinated daily administrative tasks and reduced operational delays by 20%. Handled customer service inquiries and supported company events, improving customer satisfaction by 15% and employee engagement by 30%.

Administrative Support Customer Service Process Improvement Operations & Support Event Coordination Attention To Detail

HR Intern

Champion Software Technologies Ltd.

Nov 2022 - Dec 2022 (1 month)

Increased onboarding efficiency by 25% using a structured orientation program and digital resources. Digitised personnel records and automated routine HR processes, reducing administrative errors by 40% and strengthening data accuracy.

HR Onboarding HR Processes Process Automation

Digital Marketer

LeadsArk

Jun 2021 - Jun 2022 (1 year)

Managed a team of 15 and delivered an additional $2,000 profit by improving lead generation performance. Created engaging social media content to increase follower engagement and brand awareness.

Social Media Marketing Content Creation Team Leadership Lead Generation Brand Awareness KPI Tracking Communication

Project Management Associate

Annpurna Plastic Products

Apr 2021 - Sep 2021 (5 months)

Improved team productivity by 30% through higher task completion rates. Increased client satisfaction by 20% by providing timely communication and resolving issues proactively.

Project Management Productivity Improvement Client Communication Team Collaboration Problem Solving

Student Ambassador

Deakin University

Represented the university at open days and orientation programs, helping over 500 new students navigate campus life. Conducted campus tours and shared personal academic experiences to increase prospective student engagement and satisfaction.

Student Recruitment Communication Relationship Building Customer Service

Education

Degrees, certifications, and relevant coursework

Deakin University

Master of Business Administration, Global Supply Chain Management

2024 - 2025

Master of Business Administration (International Business) with a major in Global Supply Chain Management at Deakin University from Feb 2024 to Nov 2025.