At TurboTax, I support TurboTax Canada customers with tax questions, account concerns, and technical issues. I progressed from Tier 1 to Tier 2, where I handle more complex cases and support Tier 1 agents with issue resolution.
At ModSquad, I work across client projects, including Follett Higher Education, where I supported customers with access codes, returns, CTAP, publisher-related questions, and account concerns. I also worked as a moderator on the PCOM project, reviewing user activity and content under community guidelines.
My certifications in Data Analytics and Virtual Assistant work complement my customer support experience. I use support tools and knowledge bases to research issues and help customers find accurate answers.
