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Emmanuella Oyom

@emmanuellaoyom1

Customer support specialist at Modsquad who resolved 90%+ of customer tickets and cases daily.

At Modsquad, I provided support through ticketing systems, chat, email, and phone. I helped players with account issues, gameplay questions, bug reports, and technical problems, and resolved 90%+ of customer tickets and cases daily.

At NEXT INSURANCE, I received customer calls and responded to inquiries while working toward goals for customer engagement, lead generation, and call volume. Before that, I reviewed lead information and explained basic insurance information at SPECIALTY LIFE INSURANCE.

At CREDITWELLNESS, I supported customer onboarding, followed up with prospective customers, and identified upselling and cross-selling opportunities. I also have a Bachelor of Science in Information and Communication Technology from E.S.S.F.

Experience

Work history, roles, and key accomplishments

Sales Expert / Customer Service Representative

Next Insurance

Jan 2024 - Apr 2026 (2 years 3 months)

Handled customer inquiries via phone, staying informed on market trends and working toward monthly goals for engagement, lead generation, and call volume. Used feedback and training to strengthen communication and sales skills.

Customer Service Sales Lead Generation Communication Skills Call Handling

Pre-Qualifier / Customer Service

Specialty Life Insurance

Jan 2023 - Dec 2024 (1 year 11 months)

Reviewed lead information and confirmed details before transferring qualified customers to licensed agents. Explained basic insurance information and assessed eligibility while handling objections professionally.

Customer Service Lead Qualification Insurance Communication Skills Objection Handling

Sales Representative

CreditWellness

Jan 2022 - Dec 2023 (1 year 11 months)

Supported customer onboarding and contributed to sales planning through customer-focused communication. Identified upselling and cross-selling opportunities and engaged prospects via outbound calls and follow-ups.

Sales Customer Onboarding Upselling Cross Selling Outbound Calls Communication Skills

Customer Support

ModSquad

Jan 2021 - Dec 2022 (1 year 11 months)

Provided multichannel support via ticketing, chat, email, and phone, enforcing community guidelines and reviewing user-generated content. Resolved 90%+ of customer tickets daily while maintaining quality standards.

Customer Support Ticketing Systems Live Chat Email Support Phone Support Content Moderation Community Guidelines Problem Solving