At Digital.AI, I’m leading the 0-to-1 development of an agentic Change Risk Prediction app for enterprise ITSM, from discovery through Beta and commercial readiness. The product combines historical change patterns with live ITSM data to give change managers context-specific risk explanations and recommendations.
I own the Intelligence Data Platform behind the product, including its data models, semantic models, certified datasets, and data quality. I partner with Data Science on model evaluation and human-in-the-loop validation; tuning reduced recommendation false positives by ~18%.
At Cisco, I owned the roadmap for Webex App Search, improving search relevance by 30%, response times by 20%, and MAU by 2×. I also worked on enterprise adoption strategies that grew product usage 4× across key accounts.
Earlier, at Oracle, Numerify (Digital.AI), and CGI Inc., I worked across cloud customer adoption, BI product delivery, and enterprise data platforms. At CGI Inc., I built an internal BI platform that cut operational costs by 80% and improved efficiency by 30%.
