Open to opportunities

Pia Ballao

@piaballao

Message

Detail-oriented linguist and audio data specialist with strong customer service and accounting background.

Philippines

Message

What I'm looking for

I'm seeking roles in linguistics or speech data for AI, focusing on phoneme research, audio collection, transcription, and quality control within collaborative, fast-paced teams that value accuracy and growth.

I am a detail-oriented linguist and audio data specialist with experience creating a Tagalog BALLAO phoneme dictionary and developing GENERAL VIRTUAL phonetic rules. I analyze datasets, ensure quality control, and help build balanced corpora and scripts to support speech and AI development.

I bring a strong background in customer service, accounting, and administrative support, having managed financial account inquiries, data entry, account reconciliation, payroll processing, and client communications. I adapt quickly, manage multiple tasks in fast-paced environments, and deliver high-quality results that support cross-functional teams.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Concentrix

Apr 2022 - Sep 2022 (5 months)

Provided chat and email support for telecom services, troubleshooting technical and billing issues and assisting with data collection during a seasonal account.

Customer Support Chat Support Email Support Troubleshooting Billing Support Telecom Data Collection Communication

Education

Degrees, certifications, and relevant coursework

Montessori Professional College

Diploma in Accountancy, Accountancy

2015 - 2017

Diploma in Accountancy completed at Montessori Professional College from 2015 to 2017, focused on accounting principles, bookkeeping, and payroll support.