Phyllis Magoma

I am a versatile and customer-focused professional based in Nairobi, Kenya, with a robust background in academic writing, real estate, and customer service. I have a proven ability to manage online communication effectively, resolve customer concerns, and deliver clear, timely support. My strong communication, organization, and multitasking skills enhance the customer experience, making me a valuable asset to any team.

Currently, I work as a Real Estate Agent at Ring Kenya, where I market residential properties, manage client inquiries, and schedule viewings. My role involves communicating with clients through various channels to close deals and provide after-sales support. Additionally, I have experience as a Customer Service Assistant at a local bakery, where I maintained strong relationships with clients and ensured smooth daily operations. I am eager to join Onepilot as a reliable and efficient online customer service representative.