Justine Achieng'
@justineachieng
Customer-focused professional with 3+ years in remote customer service.
What I'm looking for
As a dedicated Customer Service Representative with over three years of remote experience, I have honed my skills in delivering exceptional customer support across various industries, including insurance, real estate, and e-commerce. My professional journey has equipped me with a proven track record of managing administrative tasks and building strong client relationships in virtual environments.
I thrive in fast-paced settings where my strong communication, organizational, and multitasking skills can shine. My experience includes supporting clients through virtual tours as a Real Estate Agent, handling sensitive inquiries as a Call Agent for a Life Insurance Company, and providing comprehensive administrative assistance. I am passionate about offering efficient and empathetic service, ensuring that every customer feels valued and understood.
Experience
Work history, roles, and key accomplishments
Real Estate Agent (Remote Assistant)
Consumer Opportunity
Jan 2023 - Present (2 years 6 months)
Supported buyers and renters through virtual tours, scheduling, and follow-up communications. Coordinated with agents and brokers to ensure up-to-date property information.
Call Agent
Specialty Life Insurance
Mar 2021 - Present (4 years 4 months)
Handled inbound calls related to policy information, claims, and billing inquiries. Explained life insurance products and guided clients through policy application and servicing.
Virtual Administrative Assistant
HD Flagpoles
Jun 2020 - Present (5 years 1 month)
Responded to customer inquiries via email, chat, and phone, providing prompt and accurate information. Processed online orders and coordinated shipping logistics with vendors.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Science, Human Resource Management with IT
Studied Human Resource Management with a focus on integrating Information Technology. Gained comprehensive knowledge in HR principles, practices, and the application of IT solutions in human resources.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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