Justine Achieng'JA
Open to opportunities

Justine Achieng'

@justineachieng

Customer-focused professional with 3+ years in remote customer service.

Kenya
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated Customer Service Representative with over three years of remote experience, I have honed my skills in delivering exceptional customer support across various industries, including insurance, real estate, and e-commerce. My professional journey has equipped me with a proven track record of managing administrative tasks and building strong client relationships in virtual environments.

I thrive in fast-paced settings where my strong communication, organizational, and multitasking skills can shine. My experience includes supporting clients through virtual tours as a Real Estate Agent, handling sensitive inquiries as a Call Agent for a Life Insurance Company, and providing comprehensive administrative assistance. I am passionate about offering efficient and empathetic service, ensuring that every customer feels valued and understood.

Experience

Work history, roles, and key accomplishments

CO
Current

Real Estate Agent (Remote Assistant)

Consumer Opportunity

Jan 2023 - Present (2 years 6 months)

Supported buyers and renters through virtual tours, scheduling, and follow-up communications. Coordinated with agents and brokers to ensure up-to-date property information.

HF

Virtual Administrative Assistant

HD Flagpoles

Jun 2020 - Present (5 years 1 month)

Responded to customer inquiries via email, chat, and phone, providing prompt and accurate information. Processed online orders and coordinated shipping logistics with vendors.

Education

Degrees, certifications, and relevant coursework

Maseno University logoMU

Maseno University

Bachelor of Science, Human Resource Management with IT

Studied Human Resource Management with a focus on integrating Information Technology. Gained comprehensive knowledge in HR principles, practices, and the application of IT solutions in human resources.

Tech stack

Software and tools used professionally

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Justine Achieng' - Real Estate Agent (Remote Assistant) - Consumer Opportunity | Himalayas