Lan Vu

Received and advised on tour requests, built itineraries and quotations, closed contracts, and coordinated bookings with hotels, restaurants, transport, and guides. Handled incidents and collected post-trip feedback to improve service.

Performed front-desk duties, managed patient appointments and treatment plans, handled complaints, and supported dentists with translation. Monitored reception team performance and compiled daily, weekly, and monthly reports on patient visits, no-show rates, and revenue.

Managed entry and exit of residents and visitors, coordinated with technical and sales departments, and handled check-in/out for short-term guests. Also managed towel and key check-in and the gym bar counter.

Managed reception staff, scheduled yoga and GX classes, compiled monthly attendance reports, and planned service development strategies. Prepared weekly and monthly revenue reports and coordinated with cleaning and technical teams.

Supervised staff daily tasks, reviewed reports, scheduled shifts, and inspected hygiene. Trained staff in customer communication and reception procedures, assisted with complaints, and managed daily revenue and monthly reports.

Handled administrative tasks, advised customers on services, managed member records, and performed cashier duties. Resolved complaints, ran personal training and group class processes, and prepared monthly payment notices.

Washed and folded towels, pillows, and uniforms to hotel standards, using appropriate chemicals for each fabric.

Cleaned rooms and maintained tidiness and cleanliness at all times.

Assisted customers with ordering, introduced new dishes, processed payments, and handed over cash to the next shift.

Graduated from the Faculty of Business Administration and Tourism at Hanoi University.