Open to opportunities

Phumeza M

@phumezam

Message

I provide remote customer and technical support with 10+ years of expertise.

South Africa

Message

What I'm looking for

I’m looking for a Remote Customer Support or Technical Support role where I can troubleshoot POS and technical issues, manage high-volume tickets, maintain SLA compliance, and deliver strong first-call resolution in a results-driven global team.

I’m a remote-ready support professional with over 10 years of experience in customer service and technical support environments. I bring strong troubleshooting skills, high-volume ticket management expertise, and a proven commitment to customer satisfaction.

I’m Zendesk-certified, holding the Zendesk Agent Practitioner, Zendesk AI Practitioner, and Zendesk Omnichannel Agent certifications. These credentials reflect my hands-on knowledge of modern customer support platforms, AI-assisted workflows, and omnichannel service delivery.

At Micros South Africa, I provided remote technical support for POS systems—diagnosing hardware and software issues while ensuring SLA compliance and high first-call resolution rates. I’m comfortable working with CRM systems and remote support tools like AnyDesk and TeamViewer, including supporting international customers across UK/GMT time zones.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Micros South Africa

Provided remote technical support for POS systems, diagnosing hardware and software issues while ensuring SLA compliance and strong first-call resolution. Supported international customers across UK/GMT time zones using CRM and remote support tools.

Zendesk Agent Practitioner Zendesk Omnichannel Agent POS Troubleshooting SLA Management CRM Systems TeamViewer Remote Technical Support