At Gumtree UK, I investigate fraud reports, manage support tickets, and respond to customer enquiries through email and live chat. I also analyze support metrics and customer feedback to identify trends and improve service delivery.
At CDW, I logged hardware break-fix incidents for multiple clients using ServiceNow and monitored incident status through weekly reports. I also facilitated client meetings and training sessions, and proposed process improvements for high-volume clients.
At Lightspeed, I helped merchants resolve issues with point-of-sale software, payment terminals, and related hardware. Earlier, at Redpanda Software, I provided remote support and basic desktop troubleshooting to end users.
