Phạm Linh
@phmlinh
Customer Support Specialist and Virtual Assistant focused on KPI-driven service, smooth operations, and remote-ready support.
VietnamWhat I'm looking for
I’m a customer support professional with experience managing customer accounts and handling inquiries via phone, email, and chat. I provide consultation, enrollment support, and class scheduling while coordinating with internal teams to protect service quality.
In my roles, I’ve also supported growth through telesales and consistent follow-ups with potential customers. I’m proud of delivering 70%+ KPI performance and improving customer service processes to enhance efficiency.
I bring strong operational and administrative ability, from managing facilities and internal communication to coordinating part-time staff and maintaining student records and attendance tracking. I’m comfortable with billing support, tuition calculation, reporting, and keeping daily workflows running smoothly.
Alongside customer support, I’ve supported broader business needs—assisting in English teaching, helping with executive-level coordination, coordinating recruitment processes, and running digital marketing activities including SEO and content optimization. I enjoy solving problems, communicating clearly, and making systems better—especially in remote work settings.
Experience
Work history, roles, and key accomplishments
Administrative Executive
Jul 2025 - Present (1 year)
• Managed facilities and ensured smooth operation of training centers
• Coordinated and supervised part-time staff to support daily operations
• Maintained efficient workflow and internal communication
Customer Support Executive
Jul 2024 - Present (2 years)
• Managed customer accounts and handled inquiries via phone, email, and chat
• Provided consultation, enrollment support, and class scheduling for students
• Coordinated with internal teams to ensure smooth operations and service quality
• Conducted telesales and followed up with potential customers
• Developed and improved customer service processes to enhance efficiency
• Assisted in billing, tu
• Assisted in delivering lessons and supporting student learning
• Monitored student progress and provided feedback
• Managed classroom activities and learning materials
Executive Assistant to CEO
The Giraffe English
Sep 2019 - Present (6 years 10 months)
Provided executive assistant support to the CEO while performing customer service-related work.
Executive Assistant To Chief Executive Officer
Sep 2019 - Present (6 years 10 months)
Worked as Executive Assistant To Chief Executive Officer at THE GIRAFFE ENGLISH.
Customer Service Representative
Jun 2023 - Feb 2026 (2 years 8 months)
Provided customer service support while working in the customer service function.
Administrative Specialist
Jun 2023 - Jun 2024 (1 year)
• Managed class schedules and ensured smooth daily operations
• Coordinated with teachers to update lesson plans and materials
• Maintained student records and attendance tracking
• Prepared periodic reports for management
• Created content for social media, blogs, and marketing materials
• Produced articles, videos, and infographics
• Managed content scheduling across digital platforms
• Managed recruitment processes and candidate communication
• Coordinated hiring and onboarding of foreign teachers
• Supported interview scheduling and documentation
• Planned and executed monthly marketing campaigns to increase customer engagement
• Managed website and social media platforms
• Supported SEO strategies and content optimization
• Attracted new customers through targeted campaigns
• Coordinated team schedules and monitored staff performance
• Supported project tracking and cross-department collaboration
• Assisted in optimizing customer service processes
• Organized events and prepared weekly reports
Education
Degrees, certifications, and relevant coursework
Vietnam National University, Hanoi
Bachelor's degree, Business Data Analysis
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
Skills
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