At Concentrix, I review 800 to 1,000 pieces of user-generated content daily against community guidelines and platform policies. I maintain a 98% accuracy rate on quality assurance audits over 18 consecutive months.
I identify and escalate high-risk content, including harassment, hate speech, and graphic violence, to senior review teams. I’ve also flagged emerging abuse patterns that contributed to three policy guideline updates.
At Foundever, I reviewed text, image, and video content for policy violations across a client's social platform. I processed reported content within service level agreements, averaging four minutes per review, and documented decisions for audits and appeals.
I also supported the transition to a new moderation platform by testing workflows and reporting bugs, and collaborated with legal and safety teams on content requiring specialized review.
