Phillip Vazquez
@phillipvazquez
Dedicated Human Service Assistant with strong customer service skills.
What I'm looking for
I am a passionate Human Service Assistant with a strong background in customer service. My experience spans various roles, including customer service representative and pharmacy delivery driver, where I honed my skills in communication, empathy, and problem-solving. I thrive in environments where I can support individuals in need, ensuring they receive the assistance and information they require.
Throughout my career, I have demonstrated my ability to collaborate effectively with diverse teams and maintain a positive atmosphere for customers. My time at Wal-Mart and Chem Rx taught me the importance of attentive service and the impact of a friendly interaction. I am committed to safeguarding privacy and confidentiality while delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service / Sales Associate
Wal-Mart
Jan 2009 - Jan 2011 (2 years)
Assisted shoppers in locating, purchasing, and returning merchandise, operating cash registers, and handling high-volume transactions. Collaborated effectively with a diverse team of associates.
Pharmacy Delivery Driver
Chem Rx
Jan 2008 - Jan 2009 (1 year)
Facilitated smooth transactions by ensuring accuracy in delivery and payments at customer homes, and streamlined communication with pharmacy staff. Contributed to a positive customer experience through friendly interactions, empathetic listening, and prompt resolution of delivery issues while safeguarding patient privacy and confidentiality.
Door Attendant
Mount Sinai Medical Center
Jan 2004 - Jan 2007 (3 years)
Received deliveries, notified/distributed, and logged daily package pickups. Provided customer service to special needs residents, ensuring a secure and welcoming atmosphere, and organized/participated in social events.
Pathology Lab Assistant
Mount Sinai Medical Center
Jan 2002 - Jan 2004 (2 years)
Maintained standards for specimens per CDC, OSHA, and USFDA guidelines, and cleaned/organized workspaces to prevent sample cross-contamination. Assisted in developing new protocols for specimen handling and efficiency.
Education
Degrees, certifications, and relevant coursework
The Sierra Group Academy
Certificate, Customer Service
Completed coursework in MS365 Suite, Customer Service, and Communications. Graduated in February 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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