Phillip Marker

Provided IT consulting, network design, infrastructure upgrades, cybersecurity improvements, and user training for small businesses.

Provided senior ITSM/ITAM engineering expertise supporting enterprise service management modernization initiatives. Evaluated the existing Cherwell platform and developed recommendations for future-state ITSM capabilities and platform replacement.

Led enterprise administration of Ivanti Neurons ITSM/ITAM supporting seven business units. Directed implementation of a new ITSM platform while serving as Project Manager and Configuration Lead, designing and configuring 70+ workflows, business rules, automations, SLAs, and asset lifecycle processes.

Directed enterprise support operations, workforce planning, hiring, vendor management, and reporting. Administered BMC Service Desk and Microsoft SCCM while improving operational efficiency.

Earned multiple promotions based on technical expertise and leadership. Supported 360+ retail locations while resolving enterprise hardware, software, networking, and messaging issues.

Provided enterprise help desk support for Farmers Insurance, resolving Windows, Lotus Notes, SAP, connectivity, and user account issues.

Supported a large-scale Windows 95 to Windows 2000 migration, performing data migration and deployment for more than 1,000 laptops.

Maintained mission-critical survival equipment, managed inventory, repaired cargo parachutes resulting in more than $500,000 in cost savings, and provided technical support for shop computer systems.

Established and led the Tier 3 Support team for complex technical escalations. Managed VMware, SCCM, Print Logic, Adobe Management Server, and Ivanti enterprise applications.

Completed coursework in Computer Science and Management Information Systems from 2008 to 2011.

Earned CompTIA Network+ certification.

Earned CompTIA A+ certification.