Dennis Mjoness
@dennismjoness
I lead IT operations, service teams, infrastructure projects, and technology support for business customers.
United StatesWhat I'm looking for
I've led IT operations, help desk, infrastructure, and technology planning for organizations including Unisys, Wenck Associates, PRACS Institute, and NDACo Resources Group. At Unisys, I managed Field Engineers delivering deskside support and service-level outcomes for Catholic Health Initiatives.
Across more than 25 years in customer service and Microsoft support, I've built help desk processes, managed teams and vendors, resolved server, desktop, network, and application issues, and created technology plans that improve business efficiency. I bring hands-on experience with Windows Server, Active Directory, SCCM, WSUS, SharePoint, ServiceNow, ConnectWise, SQL, Crystal Reports, AutoCAD, ArcGIS, and network infrastructure.
Experience
Work history, roles, and key accomplishments
IT Consultant
Self Employed
Jul 2015 - Present (11 years 2 months)
Provided IT guidance and support to businesses and end users, including recommendations for efficiency improvements, project leadership, vendor management, and technology planning.
Responsible for managing and providing day-to-day leadership to team of direct report Field Engineers dedicated to
delivering deskside support to end users located at the customer's locations within the assigned region. Responsible for
delivering services within the service levels of the contractual scope of work including end user satisfaction and other
account measures.
Responsible for managing and providing day-to-day leadership to team of direct report Field Engineers dedicated to
delivering deskside support to end users located at the customer's locations within the assigned region. Responsible for
delivering services within the service levels of the contractual scope of work including end user satisfaction and other
account measures.
Responsible for managing and providing day-to-day leadership to team of direct report Field Engineers dedicated to
delivering deskside support to end users located at the customer's locations within the assigned region. Responsible for
delivering services within the service levels of the contractual scope of work including end user satisfaction and other
account measures.
Education
Degrees, certifications, and relevant coursework
Minnesota State Community and Technical College – Moorhead
Computer Programming
Studied computer programming with extensive experience on IBM System 38 and AS/400 computers, completing classes in programming languages and software including Lotus 1-2-3, WordPerfect, BASIC, RPG, COBOL, and Novell NetWare.
Oak Grove Lutheran High School
High School Diploma, Business Education
Completed business education coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Dennis?
You can contact Dennis and 90k+ other talented remote workers on Himalayas.
Message DennisGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
