Open to opportunities

Phillip User

@phillip254

Virtual assistant & data expert with 30+ remote projects, skilled in automation, CRM, and chat engagement. 98% client satisfaction rate.

Kenya

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What I'm looking for

I'm looking for remote roles in virtual assistance, chat engagement, or digital support where I can apply my skills in automation, CRM, and persuasive communication. I enjoy streamlining workflows, managing executive tasks, and building rapport through engaging conversations. I thrive in fast-paced, client-focused environments.

I'm a resourceful virtual assistant and data specialist with a strong background in automation, client support, and remote project delivery. Over the past few years, I’ve completed 30+ freelance projects on Upwork, earning consistent 5-star reviews and maintaining a 98% client satisfaction rate. My expertise includes CRM systems, Excel, AI-driven data annotation, and executive support—skills I’ve applied to streamline workflows, reduce manual tasks, and improve team productivity.

I’ve worked with companies like Safaricom, where I optimized calendar management for C-suite leaders, automated reporting systems, and enhanced customer service through CRM integration. I hold a First Class Honours degree in Computer Science from Kenyatta University and have completed certifications in data entry and virtual assistance through Udemy.

Beyond technical skills, I’m passionate about digital communication, conversational psychology, and online engagement. I enjoy crafting persuasive messages, adapting tone to fit different audiences, and turning chats into meaningful conversions. I’m highly coachable, emotionally intelligent, and thrive in remote environments where initiative and adaptability are key.

I’m currently focused on expanding my career in online writing, chat engagement, and digital support—especially roles that blend strategy, creativity, and client interaction.

Experience

Work history, roles, and key accomplishments

Freelance Data Specialist

Upwork

Mar 2025 - Oct 2025 (7 months)

Delivered 30+ projects to international clients with a 98% satisfaction rate and 5-star reviews; engineered automation solutions that reduced manual processes by 50% and saved clients ~10 hours/week.

Data Management Automation Excel Workflow Optimization Client Communication Virtual Assistance Reporting

Virtual Assistant

Safaricom

Oct 2023 - Mar 2024 (5 months)

Optimized C-suite calendar management reducing scheduling conflicts 35% and increased productive meeting hours 20%; implemented CRM automation that cut response times 25% and raised satisfaction 18%.

Calendar Management Reporting Excel Customer Support Process Automation

Data Entry Specialist

Safaricom

Oct 2020 - Oct 2021 (1 year)

Processed and validated 2,000+ customer records per week with 99.8% accuracy; developed data quality protocols that reduced entry errors 35% and cut reporting turnaround times 20%.

Data Entry Data Validation Excel Data Quality CRM Process Improvement Reporting Collaboration

Education

Degrees, certifications, and relevant coursework

Udemy

Virtual Assistant Professional Certificate, Virtual Assistance

2020 - 2021

Activities and societies: Gained hands-on experience through volunteer work and support of academic professionals as a virtual assistant.

Completed a Virtual Assistant Professional Course covering task management, client communication, and hands-on virtual assistance experience.

Udemy

Data Entry Certification, Data Entry

2019 - 2020

Activities and societies: Applied practical data management techniques and accuracy-focused training.

Completed a Data Entry Certification focused on accuracy, speed, and data integrity with practical application to real-world scenarios.

Kenyatta University

Bachelor of Computer Science, Computer Science

2015 - 2019

Grade: First Class Honours

Activities and societies: Provided leadership and mentorship for technical report writing and project work; contributed to community service initiatives.

Completed a Bachelor of Computer Science with First Class Honours and engaged in peer mentorship and community service.