Phillesha Clarke
@philleshaclarke
Hi there, I'm Phillesha, I'm passionate about people and people management I’m Excited to bring my skills and energy to a new challenge!
JamaicaWhat I'm looking for
Dynamic and results-driven Associate Manager with 5+ years in BPO, leading teams to exceed KPIs and drive operational excellence. Proven track record of transforming bottom quartile performance to top 5%, driving teams to consistently meet and exceed KPI goals through coaching, performance management, and people development. With driven interests to grow and be a part of great change and successes, my skills and experiences will be valuable assets to you.
Experience
Work history, roles, and key accomplishments
Led customer service teams to exceed KPIs by 5% through data-driven coaching and process improvements, resolving escalations across chat and voice while maintaining SLA compliance and sub-5% attendance targets.
Supervisor, Customer Relations
Moonie’s Car Wash & Lounge
Jan 2016 - Dec 2018 (2 years 11 months)
Supervised daily operations and staff, managed customer inquiries and complaints, and supported sales and branding to maintain high customer satisfaction and service delivery.
Marketing Assistant
Global Signs and Computers
Jan 2012 - Dec 2015 (3 years 11 months)
Assisted with marketing initiatives and frontline customer service, handling client inquiries and supporting sales and branding efforts to drive customer engagement.
Education
Degrees, certifications, and relevant coursework
Northern Caribbean University
2009 - 2011
Attended Northern Caribbean University from 2009 to 2011; program not completed.
Edwin Allen High School & Sixth Form
High School Diploma, Secondary Education
2001 - 2008
Completed secondary education at Edwin Allen High School and Sixth Form from 2001 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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