Philip Umunnakwe
@philipumunnakwe
I resolve complex SaaS, Microsoft 365, payroll, and enterprise IT issues for global customers.
NigeriaWhat I'm looking for
I've supported global customers at Deel, Microsoft GIG+, Far Out Solutions, Tek Experts, and Union Bank of Nigeria across SaaS, FinTech, Microsoft 365, and enterprise IT environments. I handle complex payroll, compliance, account, and technical issues across chat, email, voice, and remote-support channels.
At Tek Experts, I achieved 90%+ CSAT and 95% First Contact Resolution while resolving 70% of escalated cases within 24 hours. I also build PowerShell automation solutions, manage SLAs and escalations, document recurring issues, and collaborate with product and operations teams to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Delivered high-quality customer support across chat, email, voice, and social channels in a fast-paced global SaaS environment. Resolved complex payroll, compliance, and account-related issues using CRM tools like Zendesk and JIRA.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Engineering, Agricultural Engineering
Grade: Second Class Upper
Bachelor of Engineering in Agricultural Engineering with Second Class Upper honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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