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Ajibola Ibraheem

@ajibolaibraheem

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Technical Support Specialist at Tek Experts who automated PowerShell scripts to cut ticket resolution time by 30%.

Nigeria

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At Tek Experts, I supported Microsoft 365 and Dynamics 365 CRM, resolving complex cases across Exchange Online, SharePoint, Teams, Commerce, and Azure AD. I developed PowerShell automation scripts that cut average ticket resolution time by 30%.

At Moniepoint, I supported a fintech platform, helping resolve payment delays and transaction failures within SLA. I documented solutions in Confluence, collaborated with engineering on critical issues, and automated FAQ tagging in Zendesk.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Tek Experts

Mar 2021 - Jan 2025 (3 years 10 months)

Delivered high-quality technical support for Microsoft 365, resolving 500+ complex cases annually across Exchange Online, SharePoint, Teams, Commerce, and Azure AD. Sustained a 97% CSAT score and led root-cause analysis, developing PowerShell automation scripts that cut ticket resolution time by 30%.

Microsoft 365 Exchange Online SharePoint Teams Commerce Azure AD PowerShell Root Cause Analysis Customer Support Zendesk Freshdesk Confluence

Customer Support Specialist

Moniepoint

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered multichannel technical support for a fintech platform with 10,000+ users, resolving 95% of payment delays and transaction failures within SLA. Reduced ticket escalation time by 40% and automated FAQ tagging in Zendesk, cutting response time by 20%.

Customer Support Fintech Zendesk Confluence API Troubleshooting Account Sync SLA Management Chatbot Design