Carlene Jones

Responsible for full debtors book (corporate and retail), credit vetting, collections forecasting and managing escalations; led team development and interfaced with attorneys and credit agency to reduce DSO and improve cash collections.

Managed credit control team and debtors book > R500M, drove daily collections and cashflow forecasting, produced monthly board/exco reporting and reduced days sales outstanding.

Managed full-function credit control including legal account handovers, debit order management, settlement calculations and preventing debtor book ageing through daily reconciliations and corrective actions.

Handled debit order rejections, prepared credit/debit notes, maintained legal/deceased handovers and ensured timely allocations to support monthly billing and management reporting.

Maintained full debtors ledger for 100 controllers, managed bulk processing and forced debit orders, authorised credit notes/refunds and produced month-end stats and reporting for senior credit management.

Performed credit control activities including collections, allocations and reconciliations to maintain debtor performance and support revenue assurance processes.

Executed credit control functions including debtor follow-ups, allocations and reporting to prevent ageing and improve cash recovery across assigned accounts.

Managed legal accounts coordination, prepared handover packs and maintained legal book records while resolving account queries to support recoveries.

Responsible for outbound collections and managing outstanding accounts to recover payments and reduce delinquency.

Completed a Programme in Financial Management (NQF Level 7) at UNISA from 2017 to 2020.

Completed Matric at Silver Oaks Secondary School between 2002 and 2006.

Completed vocational/technical coursework related to credit and accounts functions.