At MANCOSA, I lead finance administration activities, oversee debtor accounts and collections, manage cash control, and serve as the escalation point for student payment, refund, and balance queries.
I've processed high-value refunds, journal entries, invoices, credit notes, institutional payments, and monthly bank reconciliations while driving process improvements that strengthen service delivery and team performance. My work combines financial precision with empathetic resolution of customer complaints and payment disputes.
I bring 11 years of progressive experience across finance administration, customer support, data management, and stakeholder engagement in the higher education sector.
