Open to opportunities

Petrina Kenanidou

@petrinakenanidou

Message

Operations & Systems Manager building internal software for luxury real estate and five-star hospitality.

Spain

Message

What I'm looking for

I’m looking for a role where I can own operations while building internal automation and reporting systems. I want a team that values production delivery, clear workflows, and customer-first execution in a fast-moving environment.

I’m an Operations & Systems Manager with a decade across luxury real estate and five-star hospitality. I run day-to-day operations for a high-volume agency while also designing and shipping the internal software it runs on.

On the real-estate side, I built a multi-tenant sales management platform covering 20 new-build developments, including per-agent access control, an append-only unit status log, lead and visit importers, and automated weekly/monthly/quarterly reporting. I also developed internal platforms like the NVOGA Hub (agent onboarding, portal access, document tracking, visit protocol), a lead distribution app routing enquiries by zone, language, and budget, and a visit logging system that replaced ad hoc WhatsApp tracking.

I drive reporting and operational automation end to end—automating weekly lead report exports via Google Apps Script into Drive so workbooks populate themselves, and producing leadership and per-developer weekly, monthly, and quarterly lead, visit, and sales reporting. I also manage listings and CRM workflows (Inmobalia CRM, portal de agencias access, property uploads/updates, lead integrations), and process contracts and documentation from collaboration agreements to rental agreements and valuation packages.

My approach is practical and production-focused: I build through AI-assisted development (Lovable, Supabase, Google Apps Script, Python) and self-teach as needed to deliver. Earlier roles in hospitality—plus Restaurant Manager/Assistant Manager and Guest Relations—shaped how I lead teams, coordinate suppliers and events, and keep customer experience and execution at the center.

Experience

Work history, roles, and key accomplishments

Current

Operations & Office Manager

Current

Nvoga Marbella Realty

Dec 2025 - Present (7 months)

Built and currently runs a multi-tenant sales management platform and related internal systems to replace the agency’s manual reporting pipeline. Manages day-to-day agency operations across listings, CRM, contracts, events, and suppliers.

Lovable Supabase Append Only Status Log Weekly Lead Reports Google Apps Script Inmobalia CRM Supplier Management Agent Onboarding Visit Logging Event Logistics AI assisted Development

Operations & Admin Coordinator

Nvoga Marbella Realty

Apr 2025 - Dec 2025 (8 months)

Coordinated front and back office operations and bilingual communications, and designed the operational systems and documentation that became the foundation of the NVOGA Hub. Built internal registers and trackers including a key control register and an equipment inventory.

Office Operations Bilingual Communication Workflow Design Operational Systems Design Register and Tracker Building

Brand & Project Coordinator

Bleue Hospitality

Nov 2024 - Feb 2025 (3 months)

Coordinated restaurant projects end to end, including progress tracking with restaurant management and logistics for furniture deliveries and fit-out. Conducted market and supplier research and supported management with cost tracking and documentation.

Project Coordination Project Tracking Market Research Supplier Research Cost Tracking Documentation Preparation

Head Waitress & Guest Relations

Cipriani Marbella

Apr 2023 - Jan 2025 (1 year 9 months)

Handled high-volume luxury service in line with Cipriani brand standards, coordinating orders and pacing between kitchen and floor during peak covers. Managed guest requests and looked after VIP and repeat guests in multiple languages.

Fine Dining Service Order Management Kitchen To Floor Pacing VIP Hospitality Guest Relations Multi Language

Guest Relations Agent

Ikos Andalusia

May 2021 - Sep 2021 (4 months)

Delivered personalized guest experiences by managing multilingual communications, requests, and complaint resolution for a five-star resort. Used Opera PMS for reservations, guest profiles, data management, and reporting.

Guest Relations Multilingual Guest Communication Complaint Resolution Opera PMS Reservations Management Guest Management Data Management Reporting

Restaurant Manager & Head Waitress

Ikos Olivia & Ikos Andalusia

Jan 2015 - Jan 2021 (6 years)

Progressed through roles across international five-star resorts, managing daily restaurant operations including scheduling, training, and onboarding for seasonal teams. Controlled inventory and stock, handled ordering, and owned outlet guest satisfaction.

Restaurant Operations Scheduling Onboarding ORDERS Leadership

Events Team Volunteer

Asociación Building the Future

Volunteered on the events team of a Marbella charity, helping organise annual fundraising events and sports tournaments. Contributed to outreach including travel to Uganda to visit a school the association built.

Event Coordination Fundraising Support Padel Tournament Coordination Beach Volleyball Tournament Coordination Gala Dinner Support Solidarity 5k Support