Open to opportunities

Peter Thuku

@peterthuku

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Detail-oriented waiter with exceptional customer service skills.

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What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, with opportunities for growth.

I am a detail-oriented waiter with over 2 years of experience in luxury hotel dining, currently working at Four Seasons Hotel Doha. My expertise lies in providing exceptional customer service, time management, and problem-solving skills. I take pride in building rapport with guests and ensuring they have a memorable dining experience.

Throughout my career, I have demonstrated a strong ability to upsell menu items and maintain high standards of service. I have received 5-star ratings in over 100 performance reviews, showcasing my commitment to excellence. My collaborative approach with kitchen staff ensures smooth operations, and my proactive communication keeps guests informed and satisfied.

Experience

Work history, roles, and key accomplishments

Current

Waiter

Current

Four Seasons Hotel Doha

Sep 2023 - Present (1 year 9 months)

Detail-oriented waiter with over 2 years of experience in luxury hotel dining. Skilled in customer service, upselling, and maintaining high standards of guest satisfaction. Proficient in menu knowledge and effective communication with guests and kitchen staff.

Customer Service Communication Time Management Upselling Teamwork Problem Solving Detail Oriented

Assistant Waiter

Mondrian Hotel Doha

May 2021 - Apr 2023 (1 year 11 months)

Assisted in maintaining smooth dining operations by clearing tables, informing guests of specials, and ensuring high service standards. Recognized for handling high volumes of customer orders efficiently during peak hours.

Teamwork Customer Service Communication Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Parkrand Secondary School

Kenya Certificate of Secondary Education, General Education

2014 - 2018

Completed the Kenya Certificate of Secondary Education (KCSE) with a focus on foundational subjects, preparing for further education and professional opportunities.