At HiiT PLC, I handle 30+ customer enquiries and interactions daily through phone and WhatsApp, sharing information about courses, registration, payment options, discounts, and company policies.
I follow up with prospective customers and guide them through registration and onboarding, including collecting information, checking documentation, and explaining requirements. I also maintain customer records in the company's CRM and prepare daily reports in Microsoft Excel.
At PsychMoments, I responded to customer and audience enquiries across social media, coordinated content schedules with the creative team, and kept records of engagement and social media performance.
As a freelance grant writer and client support provider, I managed client communication from initial enquiry through application submission and tracked consultations and deadlines. At S.W. Printing Press, I supported customers, coordinated design changes, and designed flyers, brochures, and other promotional materials.
