Open to opportunities

Persona User

@personauser1

Message

Highly motivated graphic designer and customer service representative.

Pakistan

Message

What I'm looking for

I am looking for a role that allows me to leverage my design skills and customer service experience in a collaborative environment.

My name is Akber A. Zaidi, and I am a highly motivated graphic designer, voice artist, and digital marketer with a passion for creating compelling visuals and captivating content. With a Bachelor's degree in Computer Science from Karachi University, I have honed my skills in customer service and digital marketing, committed to achieving excellence in the dynamic world of education design and marketing.

Throughout my career, I have gained extensive experience in various roles, including Digital Marketing, Customer Service, and Technical Support. My work at Kaspersky Lab as a Technical Support Executive and my role as a Customer Support Representative at Singtel have equipped me with the skills to resolve customer issues effectively and provide exceptional service. I am proficient in tools such as Canva, Hubspot, and Hootsuite, and I have a strong background in graphic design, video editing, and social media management.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

Tibber

Jan 2023 - Present (2 years 4 months)

Provided customer advisory services, focusing on digital marketing and technical support. Collaborated with teams to resolve customer issues and enhance service delivery.

Customer Service Digital Marketing Technical Support Team Collaboration CRM

Graphic Designer & Digital Marketer

Gray Falcon LLC.

Jan 2022 - Feb 2022 (1 month)

Managed graphic design projects and digital marketing strategies, focusing on branding and social media management. Implemented effective promotional campaigns.

Graphic Design Digital Marketing Branding Social Media Management Project Management

Graphic Designer & Social Media Manager

Laplink Inc.

Feb 2021 - Mar 2021 (1 month)

Designed graphics and managed social media accounts, focusing on branding and customer engagement. Developed promotional content to enhance brand visibility.

Graphic Design Social Media Management Branding Content Creation Customer Engagement

Graphic Designer & Digital Marketer

Bingo Tech Inc.

Jan 2017 - Jan 2018 (1 year)

Worked on UI design and digital marketing initiatives, focusing on customer management and social ads. Enhanced brand presence through effective graphic design.

UI Design Digital Marketing Customer Management Graphic Design

Technical Support Executive

Kaspersky Lab

Aug 2015 - Oct 2015 (2 months)

Delivered second-level technical support, ensuring quality assurance and effective communication with clients. Assisted in troubleshooting and resolving technical issues.

Technical Support Quality Assurance Communication IT Management

Customer Support Representative

Singtel

Jan 2014 - Jan 2015 (1 year)

Provided customer support and technical assistance, handling billing inquiries and resolving issues efficiently. Developed strong communication skills while managing customer relationships.

Customer Support Technical Support Billing Communication