Persona Lmao
@personalmao
Stress-resilient customer support professional with call center and online service experience.
KazakhstanWhat I'm looking for
I’m a stress-resilient professional who thrives in fast-paced environments. At McDonald’s, I learned to follow quality and service standards, make quick decisions, and collaborate effectively within a team.
In 2024, I worked as a Call Center Operator at InSoft. The role strengthened my client communication skills, helped me stay calm under stress, and trained me to find solutions quickly—while handling large volumes of information.
I’m also an Online School Administration Course specialist. My training focused on administration and customer support, including platform operations and student/course coordination, and I pride myself on getting up to speed quickly and communicating clearly.
I’m expanding my toolkit with Figma—learning practical interface design and prototyping. I’m interested in growth within the online services industry and bringing a calm, solution-focused approach to every customer interaction.
Experience
Work history, roles, and key accomplishments
Call Center Operator
InSoft
Jan 2024 - Present (2 years 6 months)
Worked as a call center operator at InSoft, developing strong client communication skills, staying calm under stress, finding solutions quickly, and handling large volumes of information.
Worked as a waitress at McDonald's in a fast-paced environment, following quality and service standards, making quick decisions, and collaborating with a team.
Education
Degrees, certifications, and relevant coursework
Online School Administration Course
Online School Administration Course, Online School Administration
Activities and societies: Admin and customer support; platform operations; student/course coordination; communication and problem-solving.
Completed a training course covering administration and customer support for online schools, including platform operations and student/course coordination.
Figma Interface Design Study
Figma Course, Figma (UI Design)
Activities and societies: UI design and prototyping; practical interface design skills.
Studied Figma and gained practical skills in interface design and prototyping for online services.
Tech stack
Software and tools used professionally
Availability
Location
KazakhstanAuthorized to work in
Job categories
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