Looking for a job

Шынар Алпысбаева

@nara

Experienced Support Associate with a background in customer care and operations. Skilled in handling ticket resolution, customer communication

Kazakhstan

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What I'm looking for

I’m seeking to leverage my analytical rigor and operational endurance as an Associate at Strategy& (PwC).

At the Akimat of Almaly District, I contributed to National Reform preparation by registering and attaching 8,700+ citizens to voting stations within one week. I also updated municipal registries and supported district project logistics.

At Wolt (Wolt Technologies), I handled real-time cases involving customers, couriers, and restaurant partners, maintaining a First Response Time of 8–9 seconds. I used internal CRM platforms, policy knowledge bases, and SOPs to analyze and resolve urgent escalations.

At Wendy's (TOO KG Partners), I was promoted to Certified Trainer & Instructor, onboarding and certifying 15+ new personnel.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Wolt

Jun 2026 - Aug 2026 (2 months)

Mediated complex real-time operational cases across customers, couriers, and restaurant partners. Maintained a First Response Time of 8-9 seconds and mastered internal CRM platforms and policy knowledge bases.

CRM Customer Support Multitasking SLAs Optimization Policy Knowledge Escalation Management

Community Development Department Intern

Akimat of Almaly District

Mar 2026 - Apr 2026 (1 month)

Registered and attached 8,700+ citizens to voting stations within one week for national reform. Managed municipal registry updates and coordinated administrative logistics for district projects.

Data Processing Registry Management Administrative Support Public Administration Compliance

Social Work Intern

Demeu Social Rehabilitation Center

Sep 2025 - Dec 2025 (3 months)

Facilitated adaptation group workshops and life-skills training for individuals with neurological and psychological conditions. Conducted field observation to identify systemic care vulnerabilities.

Social Work Group Facilitation Training Observation Care Planning

Certified Trainer & Instructor

Wendy's

Aug 2024 - Jun 2025 (10 months)

Promoted from frontline staff to Certified Trainer, onboarding and certifying 15+ new personnel. Managed daily shift operations and workflow distribution during high-volume hours.

Training Onboarding Team Leadership Operations Management Quality Control Shift Management