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Perrona Ricketts

@perronaricketts

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Detail-oriented records and data entry professional ensuring audit-ready accuracy.

Jamaica

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What I'm looking for

I’m looking for a detail-driven records, data entry, or accounts payable role where I can verify information, maintain audit-ready databases, and support smooth operations—ideally with remote flexibility and strong process standards.

I’m a detail-oriented Administrative Professional with 7+ years of experience specializing in high-volume data entry and records management. I’m known for ensuring information accuracy through rigorous information verification in both public sector and remote operations, with a strong focus on organizational integrity.

In my current role as a Collection & Disbursement Clerk, I maintain and reconcile petty cash imprest while protecting 100% information accuracy and on-schedule authorized disbursements. I update petty cash and revenue cash books daily, compile monthly donation reports, and enter complex financial transactions into database management systems so records stay audit-ready and secure.

Earlier, I worked as an Accounts Payable Technician and Records & Procurement Clerk, where I verified invoices and payment requests, matched purchase orders and receiving documents, processed payments in accounting/ERP systems, and generated AP reports using Microsoft Excel. I also bring strong customer-facing and documentation skills from remote customer support experience (Zendesk/CRM systems), plus a disciplined approach to data protection, records management, and professional communication.

Experience

Work history, roles, and key accomplishments

Current

Collection & Disbursement Clerk

Current

Hanover Health Services

May 2023 - Present (3 years 2 months)

Maintain and reconcile petty cash imprest and process authorized disbursements on schedule while ensuring information accuracy. Update cash books daily and compile monthly donation reports using Microsoft Excel and Google Sheets.

Petty Cash Reconciliation Cash Book Microsoft Excel Google Sheets Records Management

Accounts Payable Technician

Hanover Health Services

Feb 2023 - Apr 2023 (2 months)

Verified invoices and payment requests for accuracy and compliance, matched purchase orders and receiving documents, and performed manual data entry into the accounting database. Entered and processed payments in specialized ERP systems and produced AP reports using Microsoft Excel.

Payment Request Verification Information Verification Standards Purchase Order Matching Receiving Documents ERP Systems Microsoft Excel

Customer Service Associate II

Conduent (Instacart Shoppers Support)

Jun 2022 - Jan 2023 (7 months)

Entered customer and order data into CRM systems with high speed and typing accuracy in a fast-paced remote environment. Managed support tickets in Zendesk and drafted written responses to ensure quality customer support and information accuracy.

CRM Systems Zendesk Remote Operations Customer Support Professional Written Communication

Records & Procurement Clerk

Hanover Health Services

Feb 2020 - Jun 2022 (2 years 4 months)

Prepared and maintained purchase requisition forms and high-volume procurement documentation for the regional health department. Organized and filed procurement and administrative documents to data protection standards and supported billing documentation processing for data entry into managerial approval systems.

High Volume Procurement Documentation Data Protection Managerial Approval Systems Data Entry

Customer Service Representative

Collective Solutions

Oct 2017 - Aug 2018 (10 months)

Handled high-volume data entry for customer records and maintained organized digital filing of correspondence. Managed inbound communications and maintained call logs for information verification and administrative assistance.

High Volume Data Entry Customer Management E Filing Inbound Data Verification Administrative Assistance

Front Desk Agent

Couples Swept Away Resort & Spa

Sep 2016 - Feb 2017 (5 months)

Maintained guest reservation records and performed data entry to update room assignments and departure packages. Organized reception documentation and coordinated inter-departmental communication to support operational efficiency.

Guest Reservation Records Data Entry Room Assignment Updates Departure Package Coordination Reception Documentation

Education

Degrees, certifications, and relevant coursework

Northwest TVET Institute (Kenilworth Campus)

Business Administration Management Diploma (Level 3), Business Administration Management

2024 -

Business Administration Management Diploma (Level 3) in progress, focused on core business administration concepts. Attending since January 2024.

Northwest TVET Institute (Kenilworth Campus)

Front Office Supervision Diploma (Level 3), Front Office Supervision

2015 - 2017

Front Office Supervision Diploma (Level 3) covering front office supervision and related administrative competencies. Completed from September 2015 to February 2017.

Green Island High School

CXC/CSEC Certificate, CXC/CSEC (Secondary Education)

2015 -

CXC/CSEC certifications including English Language, Mathematics, Information Technology, Office Administration, Social Studies, Biology, Integrated Science, and Electronic Documentation Preparation & Management. Exam completed in June 2015.