Penelope Ramdayal

At MAC Cosmetics Guyana, I direct commercial, operational, and people management functions, using sales performance, KPIs, market trends, and customer insights to drive growth, profitability, and customer experience.

I build high-performing teams through recruitment, coaching, training, succession planning, and workforce strategies. I also manage inventory forecasting, budgets, payroll, localized marketing initiatives, and business reports that support strategic decisions.

Previously, I coordinated marketing, events, sponsorships, budgets, content, and KPI reporting at Multicinemas Guyana Inc. At Yello Media Group, I provided print and digital solutions, developed sales strategies, and analyzed Google AdWords campaign results to support client businesses.

My background also includes team leadership at Teleperformance, where I monitored KPIs, investigated queue trends, resolved escalations, and mentored new team members. I bring business administration, marketing, customer service, data analysis, and practical leadership to every role.