Open to opportunities

Bert Segunial

@bertsegunial

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Multidisciplinary multimedia professional specializing in customer service, IT support, and graphic design.

United States

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What I'm looking for

I seek roles combining creative design and technical support where I can contribute to operational efficiency, customer experience, and measurable growth.

I am a multimedia-trained professional with broad experience across customer service, IT support, logistics, and graphic design. I blend technical aptitude with client-facing skills to improve operations, service quality, and visual communications.

In logistics roles I delivered packages reliably while supporting team mentorship and operational efficiency; in customer service roles I resolved inquiries, trained new hires, and maintained strong product knowledge.

As a multimedia and graphic design practitioner I developed product listing designs, social media marketing assets, apparel graphics, logos, and tattoo designs for diverse clients, contributing directly to sales growth and brand presentation.

I have supported corporate governance and administrative functions, implemented procurement and office systems, and maintained computer systems—always prioritizing accuracy, confidentiality, and collaborative problem solving.

Experience

Work history, roles, and key accomplishments

Current

Delivery Associate

Current

PacTrack Logistics

Nov 2024 - Present (10 months)

Performed timely, safe package delivery across assigned routes using handheld devices, improving on-time delivery and operational efficiency while handling loads up to 50 lbs.

Package handling Route Planning Package Handling Time Management Customer Service Logistics

Current

Freelance Graphic Designer

Current

Freelance

Jul 2016 - Present (9 years 2 months)

Designed apparel graphics, logos, and tattoo art for clients including entertainment brands, delivering creative assets from concept through final production.

Graphic Design Adobe Creative Suite Branding Illustration Client Communication

Customer Service Representative

Golden Ark Systems

Feb 2024 - Nov 2024 (9 months)

Resolved customer inquiries and issues promptly, maintained high customer satisfaction, and trained new hires to accelerate onboarding and product knowledge.

Customer Service Product Support Onboarding Active Listening CRM

I.T. / Data Analyst

Fabric Empire

Jun 2019 - Jan 2023 (3 years 7 months)

Performed product pricing and competitor research, maintained technical systems, and forecasted pricing trends to inform merchandising decisions and increase sales.

Data Analysis Product Research Forecasting IT Support Competitor Analysis Excel Process Improvement

Corporate Secretary

Manor Ventures & Resources Development Corp.

Jun 2014 - Jul 2016 (2 years 1 month)

Managed corporate records, ensured regulatory compliance, supported the Board of Directors, and handled procurement and administrative functions to maintain governance framework.

Corporate Governance Compliance Administrative Support Document Management Procurement