Pedro User
@pedrouser
Geologist and experienced client support analyst specializing in EDI and technical customer support.
PortugalWhat I'm looking for
I am a geologist with a strong background in environmental impact studies and hydrogeological investigations, combined with multi-year experience in technical customer support and EDI (EDIFACT, CIUS-PT, XML, CSV). I deliver proactive problem solving, build strong stakeholder relationships, and have hands-on experience with geological mapping, soil sampling, SPT and TRT tests.
I have supported EDI connections and troubleshooting for suppliers, brokers and customers, used helpdesk/ticketing tools, SQL/SQL Server and multiple communication protocols (HTTP, AS2, X400). I pursue continual learning—recently completing a Microsoft Power BI course—and bring an organized, self-motivated approach to meeting company objectives.
Experience
Work history, roles, and key accomplishments
Geologist EIA
Congeo – Consultores de Geologia, Lda.
Jun 2024 - Present (1 year 4 months)
Conduct geological mapping, hydrogeological inventory, soil sampling and contamination assessment, and perform SPT and TRT tests for environmental impact studies, supporting project compliance and reporting.
INSupported EDI integrations (EDIFACT, CIUS-PT, XML, CSV) between suppliers, brokers and customers, troubleshooting interfaces and managing helpdesk tickets to ensure timely resolution and maintain transactional integrity.
Customer Support Responsible
RHmais, S.A
Sep 2018 - Sep 2020 (2 years)
Provided first-line outbound customer support handling product and service inquiries, resolving requests, and delivering company information to maintain customer satisfaction.
Geologist Trainee
Polimagra – Granitos, S.A
Feb 2015 - Jul 2015 (5 months)
Completed curricular internship supporting geological tasks and projects as part of master's degree requirements, gaining practical field and laboratory experience.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lisbon
Postgraduate Degree, Petroleum Geosciences
2016 - 2017
Completed a Postgraduate Degree in Petroleum Geosciences focused on petroleum-related geological methods and analysis.
University of Porto / University of Aveiro
Master of Science, Geomaterials and Geological Resources
2013 - 2015
Completed a Master of Science in Geomaterials and Geological Resources covering geomaterials characterization and resource evaluation.
UPUniversity of Porto
Bachelor of Science, Geology
2009 - 2013
Completed a Bachelor of Science in Geology with coursework and field training in geological mapping and related techniques.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring Pedro?
You can contact Pedro and 90k+ other talented remote workers on Himalayas.
Message PedroFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
