At Caterpillar Financial, I manage customer portfolios for the Denver and Seattle regions and build long-term customer relationships. I also serve as an SME for Secure Messaging in Salesforce and MyCat Financial, resolving complex account inquiries and supporting portfolio performance.
As a Business Analyst I, I supported the global 4 Pillars transformation initiative and served as Document Analyst for Spain, Portugal, and Italy. I developed expertise in CapitalStream pricing and credit decisioning, document creation, and Oracle booking processes.
As a Customer Relations Representative, I resolved customer concerns, investigated complaints, and advocated for customers in continuous improvement initiatives. I also partnered with development teams to enhance service delivery.
