At itti, I co-led the operational integration of three agencies, advancing the merger from 52% to 81–83% while managing 2,586 tickets per month. I also led Salesforce adoption, raising active usage from 75% to 91%.
I designed the transition to Turismática (TMA), completing training for all base staff and reaching 85% technical configuration and tax validation. I also supervised the migration of historical data to a centralized repository and implemented automation for bank and card reconciliations.
At Egoforum – Contacto Garantido, I advised businesses on performance optimization and digital commerce, recruited multidisciplinary teams, and led teams of more than 100 operators and six supervisors. Earlier, at Mercado Libre, I handled customer inquiries and mediated buyer-seller conflicts, developing the “Buena Fe” process to contribute to improved customer satisfaction.
