At JC Luz Corretora de Seguros, I map and improve operational processes, reducing rework by 14% through workflows, procedures, and performance indicators.
I lead PDCA cycles in expansion projects and built the auto insurance area's AI setup, with a knowledge base covering rules, regulations, and general conditions. I also use data analysis to support renewals and automate tasks.
Previously, as a Financial Analyst at JC Luz Corretora de Seguros, I managed delinquency, broker commission payouts, and contract reversals, reducing pending items by 23%. I also analyzed and improved financial processes.
My work has included process improvement and strategic planning for businesses, as well as operational management at Instituto da Dor e Reabilitação Acelerada (IDRA). I use Power BI, Advanced Excel, and process mapping to support decision-making and continuous improvement.
