Open to opportunities

Pedro Espindola

@pedroespindola

Message

Aspiring IT support technician dedicated to user assistance.

Brazil

Message

What I'm looking for

I am looking for a role that allows me to grow in IT support, focusing on user satisfaction and technical problem-solving.

My name is Pedro Francisco Espíndola, and I am currently pursuing a degree in Information Technology Management. I have a strong commitment to providing efficient and friendly technical support to users, ensuring their issues are resolved promptly. My experience includes working as a Technical Support Technician at EPAGRI, where I provide both in-person and remote assistance, focusing on maintaining system stability and productivity.

In my previous role as a self-employed IT Technician, I honed my skills in hardware maintenance, software installation, and user support. I have successfully managed various technical challenges, from upgrading hardware to providing tailored solutions for both businesses and residential clients. My background also includes experience in customer service, where I developed strong communication skills and the ability to work effectively under pressure.

Experience

Work history, roles, and key accomplishments

Current

Suporte Técnico

Current

EPAGRI

Nov 2024 - Present (7 months)

Provided in-person and remote technical support to users, ensuring smooth operation of systems. Performed preventive and corrective maintenance on hardware and offered support for software, local networks, and printers.

Technical Support Maintenance Support Software Ticketing Systems

Auxiliar de Atendimento

Farmácia São João

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted customers and provided basic support for the internal system. Managed the organization and control of inventory.

Customer Service Inventory Management Public Relations

Técnico de Informática

Autônomo

Jan 2018 - Dec 2022 (4 years 11 months)

Performed maintenance and formatting of computers and notebooks, including operating system and software installations. Conducted hardware upgrades such as HDD to SSD conversions and data backups for both businesses and residential clients.

Installation Data Backup Customer Service

Education

Degrees, certifications, and relevant coursework

UniBF

Gestão da Tecnologia da Informação, Tecnologia da Informação

Currently pursuing a degree in Information Technology Management, focusing on foundational IT principles and practices. This program aims to develop skills in managing IT systems and supporting technical operations.

Colégio Tendência

Ensino Médio Completo, Ensino Médio

Completed high school education, providing a strong general academic foundation. This period focused on core subjects and prepared for further academic pursuits.